Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be unused and in the same condition that you received it, with its original packaging when applicable. Candles must not have been burned, wax melts must not have been used, and scent bags must remain in their original condition. You’ll also need your receipt or proof of purchase.
To start a return, contact us at rhmabry@gmail.com with your order number and the reason for your return. Items sent back without first requesting a return will not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service, since we can’t guarantee that we’ll receive your returned item.
Damaged, defective, or incorrect items
Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, defective, or incorrect. Include your order number and photos of the item and packaging so we can review the issue and make it right.
Non-returnable items
The following items generally can’t be returned:
- Used or burned candles
- Used wax melts or scent products
- Personalized or custom-made items
- Gift cards
- Items marked final sale
Please contact us if you have questions about whether a specific item is eligible for return.
Refunds
Once we receive and inspect your return, we’ll let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, contact us at rhmabry@gmail.com.